Frequently Asked Questions

No — most clients provide a key or door code. We are fully insured and background-checked so you can trust us in your home.

Fill out our free estimate form — it takes under 2 minutes and we'll send your custom quote the same day. You can also call or text (412) 447-8047, Mon–Sat, 8am–6pm.

Sending the form is an estimate request, not a booking. We contact you by your preferred method to agree on a date and time, and your appointment is confirmed once you receive our confirmation by text or email.

No. There are no long-term contracts — book a single clean or a recurring plan. No contracts, no surprises.

Plans are flexible: you can reschedule with 24 hours' notice. Just call, text, or email us.

Yes — we bring all cleaning supplies and professional equipment. You do not need to provide anything.

Deep cleaning goes beyond surface-level maintenance. We clean inside cabinets, appliances, and tackle built-up grime in areas that standard cleaning does not cover. See the full checklist.

It depends on the size of your home and the service. Most 1–2 bedroom Airbnb turnovers are done in under 2 hours, and a deep clean typically takes 4–8 hours. We'll give you an estimate with your quote.

Yes. We use eco-friendly, non-toxic products that are safe for children and pets. Just let us know about your pets when you book.

Yes. Every cleaner passes a thorough background check before their first job, and we are fully insured and bonded.

If anything isn't right, tell us within 24 hours and we'll come back and re-clean it at no charge. See the Shine Pro Promise.

After your cleaning you'll receive an invoice, which you can view and pay in My Invoices in your client account. Pricing is flat-rate — what you see is what you pay, with no hidden fees.

Yes. Only for homes more than 5 miles from Downtown Pittsburgh: those visits have one $25 travel fee, for every service and for each recurring visit. Within 5 miles there's no travel fee. It's added automatically from your address or ZIP code, appears as its own line on your estimate, confirmation and bill, is included in the total, and is never discounted.

Yes — weekly 15% off, biweekly 10% off, and monthly 5% off. The discount is applied automatically to the cleaning price (not to add-ons or the travel fee).

We cover Pittsburgh and surrounding areas within 20 miles of Downtown. See all service areas.

Yes — that's our specialty. We build our schedule around your calendar and can handle tight same-day windows. Just let us know your checkout and check-in times when you book.